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Receipts are sent automatically (by default) to the main email associated with the Optmyzr account. If you would like to receive a copy, you can request it at support@optmyzr.com

Invoices are available at 'View Payment History And Invoices' under 'Settings & Users' in your Optmyzr account settings.

Company details:

Billing details

Under 'Settings & Users' on your Optmyzr account settings, on 'Update Billing Information you will be able to add additional information to your invoices or update company details.

Details added will be available on future invoices only (except company name and address). If you need the information to be available on previous invoices too, please contact support@optmyzr.com to see if you are eligible.

Under 'Settings & Users' on your Optmyzr account settings, on 'Update Recipient Emails' you will be able to add and remove email recipients

If you don't see this option, you can send a request to support@optmyzr.com

All subscription plans in Optmyzr have a spend limit and a number of accounts included.

If your Optmyzr account exceeds the plan limits, you are eligible to pay for overages. Read how overages are calculated here.

If you would like to evaluate a different subscription to avoid paying overages, you can write to support@optmyzr.com.

The system only considers an account to be linked for billing purposes if it has been linked for more than 2 days or an optimization has been applied. If you connect an account for less than 2 days and don't apply any changes through Optmyzr, it won't be considered linked for the month (in case you need to audit accounts with Optmyzr before optimizing them).

Overages (for extra spend or additional accounts connected over the limit) are calculated for the calendar month and not by the subscription/billing cycle.

If the unlinked accounts aren't eligible to be counted as part of the overages for the current calendar month (e.g. you had 2 accounts connected for less than 2 days or the accounts have <$10 spend), then the count will be updated within 48 hours.

If the unlinked accounts are eligible to be billed for the current month, then they won’t be removed from the count until the end of the calendar month.

If you are using a credit card but need to update it/change it, you can do it on 'Change Card' under 'Settings & Users' in your Optmyzr account settings.

Our primary payment method is by credit card, but if you would like a different payment method, you can write to support@optmyzr.com to evaluate the alternatives we can offer you based on your subscription.

If you are paying via invoicing and you want to start paying via credit card automatically, you can write to support@optmyzr.com so we can make the change.

When you subscribe to Optmyzr, your subscription is set to be renewed automatically, and as our plans are not contract-based, you can cancel them at any time.

If you don’t want to auto-renew your subscription, you can contact support@optmyzr.com before your renewal date to let them know. The cancellation can take up to 2 working days to be processed.

Refunds are available for 6-month and annual plans only. Please note that a transaction fee is deducted from the final amount.

When issuing a refund, we consider the normal price for the months effectively used in the subscription (not the price with the annual or six-month discount).

If you have any questions about refunds you can contact us at support@optmyzr.com and we will confirm how much the refund will be.

Yes, you can request our support team to have your Opmtyzr subscription paused temporarily for up to a maximum of 2 months, once in a calendar year. You won't be charged anything for the duration that your subscription remains paused, however, you might still receive invoices billed for the amount of $0.

You can resume your subscription at any time before the end of the period. Simply log in to your Optmyzr account and click on 'Resume Now'.

When your subscription is paused, no historical data is lost but note that all your automation schedules will be paused. You can re-enable them from the following pages:

Similar to a subscription being paused, if you choose to re-subscribe to Optmyzr after having canceled before, your account will not have lost any historical data and all of your automation schedules will be preset in a Paused state. You can resume them from the:

If you are a Legacy user who received a lifetime discount on a specific Optmyzr Subscription Plan and you decide to downgrade, the discount will be invalidated. This means that the discount will not be applied to the new downgraded subscription plan.