Categories:

Invoices

Where are receipts sent?

Receipts are sent automatically (by default) to the main email associated with the Optmyzr account. If you would like to receive a copy, you can request it at support@optmyzr.com

Where can I see my invoice?

Invoices are available at 'View Payment History And Invoices' under 'Settings & Users' in your Optmyzr account settings.

By default, invoices are sent over email only to the main email associated with the Optmyzr account. If you would like to receive a copy of the invoice via email, you can request it at support@optmyzr.com

What information is available in my invoice?

Company details:

  • Company Name

  • Company Address

  • VAT (if applicable)

  • Optmyzr account owner

Billing details

  • Information about the subscription

How can I update/edit my billing details?

Under 'Settings & Users' on your Optmyzr account settings, on 'Update Billing Information' you will be able to add additional information to your invoices.

Are the changes going to be available on my previous invoices or just future invoices?

Details added will be available on future invoices only (expect company name and address). If you need the information to be available on previous invoices too, please contact support@optmyzr.com to see if you are eligible.

Can I update the company details available on my invoice?

If you want to update the company details that already exist on your invoice, please contact support@optmyzr.com.

How to add recipients to my invoices?

By default, all invoices are sent via email only to the main email address associated with the Optmyzr account (the account owner). If you would like to receive a copy of the invoice, you can request it at support@optmyzr.com

Overages

Why am I being charged extra?

All subscription plans in Optmyzr have a spend limit and a number of accounts included.

If your Optmyzr account is exceeding the plan limits, you are eligible to pay for overages. Read how overages are calculated here.

If you would like to evaluate a different subscription to avoid paying overages, you can write to support@optmyzr.com.

Will I be billed for all the extra accounts that were part of my MCC, even if I already unlinked them?

The system only considers an account to be linked for billing purposes if it has been linked for more than 2 days or an optimization has been applied. If you connect an account for less than 2 days and don't apply any changes through Optmyzr, it won't be considered linked for the month (in case you need to audit accounts with Optmyzr before optimizing them).

I do not see the data refreshed in the Settings page even after unlinking the accounts.

Overages (for extra spend or additional accounts connected over the limit) are calculated for the calendar month and not by the subscription/billing cycle.

If the unlinked accounts aren't eligible to be counted as part of the overages for the current calendar month (e.g. you had 2 accounts connected for less than 2 days or the accounts have <$10 spend), then the count will be updated within 48 hours.

If the unlinked accounts are eligible to be billed for the current month, then they won’t be removed from the count until the end of the calendar month.

If I cancel my subscription, can I get a refund?

Refunds are available for 6-month and annual plans only (minus the transaction fee).

When issuing a refund, we consider the normal price for the months effectively used in the subscription (not the price with the annual or six-month discount).

If you have any questions about refunds you can contact us at support@optmyzr.com and we will confirm how much the refund will be.

Payment

Can I change the credit card?

If you are using a credit card but you need to update it/change it, you can do it on 'Change Card' under 'Settings & Users' in your Optmyzr account settings.

If you are paying via invoicing and you want to start paying via credit card automatically, you can write to support@optmyzr.com so we can make the change on our backend.

Can anyone on my team update the credit card details?

Only the account owner (main email address associated with the Optmyz) can edit/update the credit card associated with the subscription. If you need to update the credit card because the primary email address is no longer available, please contact support@optmyzr.com.

Can I change the payment method?

Our primary payment method is by credit card, but if you would like a different payment method, you can write to support@optmyzr.com to evaluate the alternatives we can offer you based on your subscription.

Subscription

How do I cancel my subscription? Do the subscriptions renew automatically?

When you subscribe to Optmyzr, your subscription is set to be renewed automatically, and as our plans are not contract-based, you can cancel them at any time.

If you don’t want to auto-renew your subscription, you can contact support@optmyzr.com before your renewal date to let them know. The cancellation can take up to 2 working days to be processed.

Breakdown of the Settings Page

  • Subscription details: Information about your subscription and billing cycle.

  • Credit Card Details: Information about your credit card. If you are using other payment methods (other than a credit card), you won’t see this information.

  • Change Card: Use it to update your credit card details. It’s only visible if your current payment method is a credit card.

  • View Payment History and Invoices: Detailed information about past invoices and payments you've made since you subscribed to Optmyzr.

  • Update Billing information: Section to add additional information to your invoice (like VAT if it’s not already included, or additional information about the company).

  • Billing information: Includes information about the subscription limits (accounts you can connect, spend you can have) as well as rates for exceeding the limits (and how much would you be eligible to pay).

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