Manage your Linked Accounts
Geetanjali Tyagi avatar
Written by Geetanjali Tyagi
Updated over a week ago

On this page:

To open up the linked account management page, click ‘Link Another Account' in the left column of your All Accounts dashboard (Optmyzr home).

Search for a Particular Login or Name

The search bar in the Manage Linked Accounts page can help you filter out email logins by account type. You can use this to know how many instances are present for each platform.

On the Manage Linked Accounts page, you'll see all the account types on the left side.

Re-Link a Google Ads Account

To re-link a Google Ads account through another Google Ads login email, add the new Google Ads login email (or select the Google Ads login you want to use), find the Google Ads account ID of the account which you'd like to relink, and click on the relink option next to the account name.

Change the Google Ads Account Name

You can modify the account name in Optmyzr by clicking on the Edit Account Details option under the three-dot menu present at the end of each row (account). Read more about it here.

Note: You will only change the name in Optmyzr's interface. It won't affect the name of your account on Google Ads.

Sync Account Names to Optmyzr

Click on the hamburger menu to use the option to sync account names to Optmyzr. Clicking on this option will update all the account names to the Google Ads interface account names. So if you have changed your account name in the Google Ads interface, you can use this option to see the changes in Optmyzr.

Unlink an Account

To remove any linked account, click on the 'Unlink Account' option under the three-dot menu present at the end of each row (account).

Unlink a Login

Head over to the linked accounts page and press the hamburger menu, then "unlink login."

Before you proceed with the unlinking process, it is recommended that you connect all the associated account(s) with a different login to avoid disabling all your automations and schedules.

When you choose to unlink a login in Optmyzr, all the ad accounts connected to that login will be unlinked. As a result, if applicable, any or all of the following actions will occur:

  1. All of your Rule Engine and Shopping automations will be paused.

  2. All scheduled Reports and Audits will be paused.

  3. All Alerts and Budget Monitoring will be paused.

  4. All Scripts will be paused.

  5. All Blueprints and their associated tasks will be paused.

If you decide to relink the accounts associated with the login in the future, you will find your automations and schedules in a paused state. You can then individually re-enable them from the interface as needed.

Loss of Account Access

If our tools encounter difficulties in accessing your account data, it's possible that Optmyzr may have lost access. To confirm this and understand the reason behind it, visit the All Accounts Dashboard, which displays all connected accounts. You'll find the affected account greyed out with a red exclamation 'error' sign next to it.

Hovering over the error sign displays the email which was last used to link the account. Clicking on 'See Why' will open a side tray listing all the possible reasons for the loss of access along with links to force refresh or visit the Accounts Linking page.

Firebase Error

Sometimes, you may encounter a Firebase error displayed at the top of the All Accounts Dashboard. This error usually indicates that the system is experiencing difficulties fetching your account's preferences and settings from Google's 'Firebase' storage.

This could be due to the fact that the connection to Firebase at the user level is failing due to some difficulties on either your or Google's end. You can verify the status of your connection to Firebase, from this page and share the results with our support team to help us evaluate the situation better.

As one of the troubleshooting methods, you can try logging into Optmyzr and opening the 'All Accounts Dashboard' in a new Incognito window to observe if the error message persists. If the issue remains, connecting with another internet connection might help resolve it.

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