Common issues and solutions included on this page:
Linking your Microsoft Advertising login to Optmyzr allows you to streamline your advertising management. This troubleshooting guide aims to assist you in identifying and resolving common issues that may prevent successful linking.
Common reasons and solutions:
Profile Type
Microsoft Advertising accounts can be categorized as either work accounts or personal accounts. It's essential to verify your account type to ensure proper
linking with Optmyzr. To determine your account type, follow these steps:
Visit your Microsoft Advertising account settings by clicking on the following link: https://ads.microsoft.com/cc/Settings/MySettings
Confirm the type of account displayed on the settings page.
Ensure that you select the corresponding account type when attempting to link your account to Optmyzr.
Incorrect Login Email
To successfully link your Microsoft Advertising account with Optmyzr, you must use the same login email that you use to access the Microsoft Advertising interface. If you encounter difficulties during the linking process, try the following steps:
Confirm that you are using the correct login email associated with your Microsoft Advertising account.
Attempt to log into Microsoft Advertising directly using the same login email to verify its accuracy.
If you can log in to Microsoft Advertising without any issues, ensure that you use the same login email when attempting to link your account to Optmyzr.
Automatic Password Refilling
Extensions such as LastPass may automatically fill in login credentials, potentially causing errors during the linking process. To rule out this possibility and overcome such issues, consider the following steps:
Try completing the setup process in incognito mode
If you are using password management extensions, such as LastPass, temporarily disable them before linking your Microsoft Advertising account to Optmyzr.
Missing Multi-Factor Authentication
Multi-Factor Authentication (MFA) is mandatory when accessing accounts through API. Before connecting your Microsoft Advertising login, please ensure that MFA is enabled for your ad account. You can read more about MFA here.
If you face any issues after going through these steps, please contact support@optmyzr.com or write to us through the chat box in the interface. If possible, please include screenshots of any error messages you might see.