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All Accounts Dashboard - Troubleshooting
Geetanjali Tyagi avatar
Written by Geetanjali Tyagi
Updated over a week ago

On this page:

I can't find the account I want to link in the dashboard

If you can't find the account you want to link by its name, you can also search for it in the Dashboard's search box by Google Ads account ID, as the names in Optmyzr can sometimes be different than in Google Ads.

To change the account's name in Optmyzr, and for it to match the name it has in Google Ads, you can go to the Main Dashboard, hover over the account, and press the Account Settings.

My All Accounts Dashboard is not loading

If you are having problems with your All Accounts Dashboard, we recommend checking the following points:

  1. Browser Version: To ensure the best experience, make sure your browser is up-to-date.

  2. Browser Extensions: Some extensions are known to cause navigation issues. Try to load Optmyzr after disabling the suspected extension or from an Incognito window (without any extensions enabled).

I'm having trouble linking a specific account

It is possible that for the specific account, Optmyzr is getting the following error TWO_STEP_VERIFICATION_NOT_ENROLLED.

This means that 2-factor verification of the email is required, but the login used to connect it doesn't have it. You can either try to enable the two-step verification for that email or try relinking the account with a different login.

Facebook Conversions Troubleshooting


The Facebook conv val shown in the All Accounts Dashboard is not exactly the same as the conv val in the report designer, as the one in reporting will depend on the conversion type selected.

Dashboard and Facebook Interfaces

The conv val that you see in the All Accounts Dashboard is the same as the resulting metric on the Facebook interface. This is what Facebook calls "All Conv" in their interface.

Why is there a discrepancy in the conversion-related metrics shown in the alert trend chart?

The data for the trend chart on the All Accounts dashboard is updated once daily, which helps us load the trend chart data for all accounts swiftly and reduces loading time. Since the conversion data in Google Ads are updated continuedly, you may see a discrepancy in the conversion-related metrics. To help overcome this problem, we've increased this frequency to refresh and update the data twice a day.

Please note that this issue occurs only for the data in the trend chart, and the rest of the data on the All Accounts dashboard is pulled when the dashboard is loaded.

In addition to this, you will find a new option to fetch the real-time values for the trend chart on the All Accounts Dashboard. This solution includes a "refresh icon" right next to the trend chart, which, when clicked, will fetch the real-time data for all metrics of that account at the given point in time.

Why did the name of my accounts change in Optmyzr?

Our system does not automatically change the displayed name of the linked accounts. This is because we allow our users to modify the account names manually at any time.

If the name of your accounts linked to Optmyzr changed unexpectedly, it might have been for one of the reasons below:

  1. Name Synchronization with Google Ads: You can manually sync the names of your Optmyzr accounts with their names in Google Ads. If a team member selects this option, your account names in Optmyzr will match those in Google Ads.

  2. Bulk Uploading All Accounts Dashboard Settings: You can use a CSV file to update multiple account details in your All Account Dashboard. If the CSV file contains a different name from the original in Optmyzr, the name will change after uploading the new file.

Important: Changing your Optmyzr account name does not affect your Google Ads account names.

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